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Our 5 Star Service Program

We take pride in delivering the best possible customer service in the pest control industry. While we are clearly in the pest control industry what we really provide is customer service. We absolutely go out of our way for our customers.  In 2020 it’ll be our 10th year.  We take it personally. The entire Mitchell family got Lyme disease in our backyard, that’s why we started the company. Patrick Durkin, our Director of Operations got West Nile Virus and almost died.  This is more than just a business for us.  While we might not be perfect, we sure strive for perfection and make sure we do our best to rid yards of ticks and mosquitos. Below is our exceptional 5 Star Service Program.

Image of a Backyard Bug Patrol truck.

  1. We will email you the day before your scheduled service and the evening after completion so you know when we are coming and when we were treated your yard…no guessing and no sitting home waiting for us to arrive!
  2. We will knock on your door prior to service to discuss our plan of attack and bug activity and remind you of the 30 minute no play rule. Remember, you’re welcome to view our techs spraying your yard but certainly not required to be there. We are very happy to service your yard while you are at work or out running errands.
  3. Our licensed techs will professionally barrier treat your property and will tip over any standing water to eliminate mosquito breeding areas.
  4. Upon completion we will leave a card with our licensed technician’s name, time and date we treated your property and put out a yard sign too.
  5. 100% Guarantee. Nature is unpredictable. For our customers on seasonal contracts, if at any time between your regularly scheduled tick and mosquito service you have any problems with these pests simply give us a call and we will treat your yard free of charge generally within three business days.

Tom, a Backyard Bug Patrol tech.
Tom is our lead technician and a veteran of the pest and lawn control business. With us since inception, Tom is as dedicated as they come. He is a team player and will do what it takes to get a job done. There have been many times when Tom has risen before the crack of dawn to begin work, and after a long, hot day we have asked him to do a special service for a customer as the sun is setting. He never complains. As you can see here, he has his reports in hand and is ready to get to work!

 

 

Justin2

 

 

 

Justin has been with us for years and is senior technician running our commercial accounts.  He is all about customer service, very committed and has a great attitude.

 

 

 

 

 

Jonathan1

 

 

 

 

 

Jonathon started out helping his father, Tom, and now has his own route which has grown into a senor role within the company. He has inherited his father’s work ethic and dedication and now runs his own group of guys.

 

 

 

 

 

Gregg1

 

 

 

Gregg is our senior customer service representative and has been with us for the past 7 years.  It’s likely many of you have spoken with him on the phone. He is knowledgeable and always eager to help customers understand our services and products.
 

 

 

 

Pat Durkin
 

Patrick is our Director of Operations.  He is responsible for running the day to day operations of the business. And, he was formerly a Bee Keeper!